RESOLVED: Provider Portal User Notification - Aug 4
Date: 08/04/21
A message for all participating Medicaid providers.
Please share with those in your organization who use the provider portal for billing.
We are notifying users of our provider portal of the following known errors with the Sunflower provider portal.
For providers who review claims status on the provider portal:
- Identified Error: Providers who use the provider portal to review claim details may see blank information on a paid claim for the check number and payment date. Providers should review their remittance advices for claim payment details.
- Status: Resolved as of August 10, 2021
For providers who submit corrected claims on the provider portal:
- Identified Error: Providers who use the provider portal to submit corrected claims may experience an error. The error can occur on the claims screen where the provider information is entered. The error will display the following message "Please note when you are correcting a claim you cannot proceed further if you are attempting to correct/change your provider information."
- Status: Resolved as of November 4, 2021
Future notification and additional information regarding the above items will be shared to providers as follows:
- Sunflower website Provider News subheading Provider Portal Issue Updates
- KanCare 2.0 Issue Log that is managed by KMAP accessible under KMAP Bulletins.
If you have questions about this bulletin or other provider resources, please contact your Provider Relations Representative or call Customer Service at 1-877-644-4623.
- Medical Provider Relations Reps
- Long-Term Support Services (LTSS) / Home & Community Based Services (HCBS) PR Reps
- Behavioral Health PR Reps