RESOLVED: Provider Portal User Notification - Claim Appeal Failure and Auth Unit Error
Date: 08/13/21
A message for all participating Medicaid providers.
Please share with those in your organization who use the provider portal for reviewing authorizations or billing.
We are notifying users of our provider portal of the following known errors with the Sunflower provider portal.
Identified Error: Providers who use the provider portal to review authorization status may encounter authorizations that display zero (0) units when a quantity of authorized units should be shown.
- Status: Resolved as of 7/30/2021
Identified Error: Providers who use the provider portal to submit claim appeals may experience an error. The error may occur after the appeal submit button is clicked. The appeal will not be submitted, but will reflect under “saved” submissions and display a red triangle with error message “Rejected 06 Invalid Provider.”
- Status: Resolved as of 11/4/2021
Future notification and additional information regarding the above items will be shared to providers as follows:
- Sunflower website Provider News subheading Provider Portal Issue Updates
- KanCare 2.0 Issue Log that is managed by KMAP accessible under KMAP Bulletins.
If you have questions about this bulletin or other provider resources, please contact your Provider Relations Representative or call Customer Service at 1-877-644-4623.
- Medical Provider Relations Reps
- Long-Term Support Services (LTSS) / Home & Community Based Services (HCBS) PR Reps
- Behavioral Health PR Reps