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2024 All MCO Provider Satisfaction Survey

Date: 09/17/24

 COMING SOON

KANCARE MCO PROVIDER SURVEY

Each year MCOs are required to survey participating providers on their experiences with and support from each MCO. The survey will be administered by Wichita State University’s Center for Applied Research and Evaluation (WSU CARE). This will allow for more consistency in evaluating provider experiences across all MCOs.

A few things to know as a provider:

  • The survey will be administered exclusively online. It will be sent to the primary contact person for each provider. The survey should take no more than 15 minutes to complete.
  • WSU CARE uses a secure online surveying platform for the collection of your feedback. MCOs will only see aggregate reports for those providers that participate with them and not see individual responses.
  • You will be asked to provide feedback on all three MCOs, depending on which MCOs you are contracted with for KanCare services.
  • Each MCO will receive their own aggregate report on the data collected by WSU CARE by the end of December 2024. WSU CARE will also create a combined report with data from all MCOs for KDHE by the end of December 2024.
  • This is an all-MCO survey. Each MCO may continue to field their own, individual health plan, survey throughout the year in addition to this all-MCO survey.

Survey results are used to help MCOs improve processes and continue to support providers in meeting the needs of the members served.

 

Please make time to complete the survey.