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Provider Satisfaction Survey

Thank you for partnering with Sunflower Health Plan to provide quality healthcare for our members.

As your partner, we want to ensure that your experience with us is positive and rewarding. You are essential to providing the highest quality healthcare possible for our members, and your satisfaction is important to us.

We assess your experience with the health plan through an annual Provider Satisfaction Survey. Survey questions include your feedback around finance, utilization and quality management, network coordination of care, pharmacy, health plan call center, provider relations, and overall satisfaction. We strive for providers to be Completely Satisfied and consider our plan Well Above Average. If we are not meeting your expectations and needs, please let us know by contacting Provider Relations.

Last year, all survey respondents who submitted their responses timely were entered into a drawing to win a $400 VISA gift card as a thank you for their time in completing the survey. We are excited to announce the winner of the 2021 Provider Satisfaction Survey drawing!

Dr. Kevin Mosier
Labette Health
Parsons, KS

Your feedback is critical to helping us deliver a best-in-class provider experience, and we rely on your survey responses to help us identify opportunities for improvement. So please be sure to complete the survey if you receive one!

2021 Survey Results:

Sunflower’s 2021 annual survey results show improvements in several areas. The survey results have helped Sunflower reveal strengths as well as some areas for improvement.

Provider satisfaction improved in the following areas:

  • Response Rates
  • Overall Satisfaction
  • Likelihood to Recommend Sunflower to other providers
  • All Other Plans (Comparative Rating)
  • Finance
  • Network/Coordination of Care
  • Health Plan Call Center Service Staff
  • Provider Relations

Provider satisfaction opportunities for improvement exist in the follow areas:

  • Utilization and Quality Management
  • Pharmacy

Many interventions have been implemented to continue to improve Sunflower’s service and provider experience, including additional provider trainings. Sunflower also has a work group, led by our Provider Relations team, to continuously strategize ways to improve the provider experience.

To submit any recommendations for improvement, please contact us.