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Provider Satisfaction Survey

Thank you for partnering with Sunflower Health Plan to provide quality healthcare for our members. We want to ensure your experience with us is positive and rewarding. You are essential to providing the highest quality healthcare possible for our members, and your satisfactionis important to us.

We assess your experience through an annual Provider Satisfaction Survey. Questions gather feedback around finance, utilization and quality management, network and coordination of care, call center, provider relations, and overall satisfaction. We strive for providers to be Completely Satisfied, and after receiving 1,107 completed responses, KanCare (Medicaid) ended with an overall satisfaction rate of 69.4%.

All survey respondents who submitted responses timely were entered into a drawing to win one of two $250 VISA gift cards as a thank you for their time in completing the survey. We are excited to announce the winners of the 2025 Provider Satisfaction Survey drawing!

Katherine Lewis, HopeNet Wichita

Becca Hornecker, Kansas Orthopaedic Center PA

Your feedback is critical to helping us deliver a best-in-class provider experience, and we rely on your survey responses to help us understand how Sunflower impacts your office and practice and to identify opportunities for improvement. Please be sure to complete the survey if you receive one!

We heard your feedback that credentialing and contracting were taking too long. In 2024, the average time to complete the process was 202 days. We redesigned the entire end-to-end process, from your initial request to join our network through credentialing, contracting, and loading your details into our system. The result? The average completion time has dropped to just 58 days in 2025! This improvement means you can start serving our members faster and with less administrative burden. Thank you for your partnership and for sharing feedback that helped drive this change.

Providers showed strong appreciation for:

  • Sunflower’s customer service
  • Timely payments
  • High-quality support from several provider representatives
  • Smooth EFT processes
  • Clear explanations on EOBs and generally reliable customer service
  • Overall sentiment that Sunflower is easier to work with than other Medicaid MCOs

The key drivers of overall satisfaction with Sunflower are in the areas of:

  • Claims submissions and disputes
  • Utilization Management and Authorizations
  • Contracting
  • Overall coordination of care
  • Call Center agent’s knowledge of complex inquiries
  • Relationship with Provider Engagement/Relations Representative

We are focusing workgroup attention and resources on improving these areas in 2026:

  • Prior authorization processes
  • Claims dispute management
  • Experience with contracting and credentialing
  • Communication and the relationship with your Provider Engagement Account Manager/Relations Representative

If you have questions about this bulletin or other provider resources, please contact your Provider Relations Representative or call us at the numbers below: