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Health Equity

With the increasing diversity of the United States’ population, physicians are more and more likely to encounter situations that require the delivery of culturally competent care, access to a vast array of language services and supportive healthcare organizations.

Any health and healthcare organization addressing mental, social, spiritual and physical well-being can benefit from the adoption and implementation of the National Culturally and Linguistically Appropriate Services (CLAS) Standards from the US Department of Health and Human Services Office of Minority Health. The standards aim to advance health equity, improve quality and help eliminate healthcare disparities by providing a framework for implementing culturally and linguistically (language) appropriate services throughout an organization.

Free Services for Provider Offices’ Use

Sunflower Health Plan is committed to ensuring the linguistic needs and cultural differences of our members are met and provides an array of services through internal sources and external partnerships.

  • Access to individuals who are trained, professional interpreters. Sunflower offers face-to-face or telephonic interpreter services that may be arranged through Customer Service. We requests a five-day prior notification for face-to-face services. This includes interpretation for spoken languages as well as for hearing impairment. All providers (medical, behavioral, pharmacy, etc.) can call Customer Service at 1-877-644-4623 TTY: 711 to help arrange interpreter services.
  • Over-the-phone interpreter services are available 24/7, in approximately 150 languages, to help providers and members communicate with each other when there are no other translators available for the language. Also, TTY access is available to members who are hearing impaired. All providers (medical, behavioral, pharmacy, etc.) can call Customer Service at 1-877-644-4623 TTY: 711 to help arrange interpreter services.
  • The free Sunflower 24/7 Nurse Advice Line can help members with medical questions and triage care. Call 1-877-644-4623 TTY: 711.
  • Community Health Services helps Sunflower members that need social services to facilitate successful medical treatment. Call 1-877-644-4623 TTY: 711.