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2024 Provider Satisfaction Survey Results and Participation Drawing

Date: 03/26/25

Thank you for partnering with Sunflower Health Plan to provide quality healthcare for our members.

We want to ensure your experience with us is positive and rewarding. You are essential to providing the highest quality healthcare possible for our members, and your satisfaction is important to us.

We assess your experience with the health plan through an annual Provider Satisfaction Survey. Survey questions gather feedback around finance, utilization and quality management, network and coordination of care, health plan call center, provider relations, and overall satisfaction. We strive for providers to be Completely Satisfied and consider our plan Well Above Average.

All survey respondents who submitted responses timely were entered into a drawing to win one of three VISA gift cards as a thank you for their time in completing the survey. We are excited to announce the winners of the 2024 Provider Satisfaction Survey drawing!

Lee Ann Robinson, Overland Park, KS, won a $200 VISA gift card for completing the Corporate survey for Ambetter and Wellcare.

Cindy Unruh, Salina, KS, won a $100 VISA gift card for completing the All-MCO survey for Medicaid.

Dr. Kirk Potter, Hays, KS, won a $100 VISA gift card for completing the All-MCO survey for Medicaid.

Your feedback is critical to helping us deliver a best-in-class provider experience, and we rely on your survey responses to help us understand how Sunflower impacts your office and practice and to identify opportunities for improvement. Please be sure to complete the survey if you receive one!

Visit Annual Provider Satisfaction Survey for more information. 

Sunflower Health Plan's results show improvements in several areas. The 2024 survey results have helped Sunflower reveal strengths, as well as some areas for improvement.

Provider satisfaction improved in the following areas:

  • Utilization and Quality Management
  • Health Plan Call Center
  • Provider Relations

Provider satisfaction declined in the following areas:

  • Finance Issues
  • Network/Coordination of Care

Our key drivers of overall satisfaction with Sunflower are in the areas of:

  • Timeliness of claims processing
  • Overall coordination of care
  • Contracting process

We are focusing resources on improving processes in these areas:

  • Timeliness of claims processing (i.e. clean claims, corrected claims, claim reconsideration, and paid claims)
  • Procedures for obtaining prior authorization/pre-certification
  • Experience with contracting
  • The overall coordination of care for your patients
  • Experience with the provider call center
  • The relationship with your Provider Engagement Account Manager/Relations Representative

If you have questions about this bulletin or other provider resources, please contact your Provider Relations Representative or call us at the number below: