RESOLVED Provider Portal - User Notification
Date: 04/28/21
A message for all participating providers. Please share with those in your organization who use the provider portal for billing.
We are notifying users of our provider portal of the following known claim submission errors with the Sunflower provider portal.
For those providers that use the provider portal's recurring claims function, these three things apply to you:
| Identified Error | Status |
|---|---|
| Recurring Claims Feature - Missing Locations | Resolved as of June 3, 2021. |
| Recurring Claims Feature - Multiple Provider Records Display | Resolved as of June 24, 2021. |
| Recurring Claims Feature - Duplicate Diagnosis | Resolved as of May 21, 2021. |
For providers that submit claims through provider portal, this applies to you:
| Identified Error | Status |
|---|---|
| Corrected Claim Error Message | Resolved as of July 1, 2021. |
Future notification and additional information regarding the above items will be shared to providers on the KanCare 2.0 Issue Log that is managed by KMAP accessible under KMAP Bulletins.
If you have questions about this bulletin or other provider resources, please contact your Provider Relations Representative.
- Medical Provider Relations Reps
- Long-Term Support Services (LTSS) / Home & Community Based Services (HCBS) PR Reps
- Behavioral Health PR Reps
Or call Customer Service at:
- Sunflower Medicaid: 1-877-644-4623 (TTY 711)
- Ambetter from Sunflower Health Plan: 1-844-518-9505 (TTY 1-844-546-9713)
- Allwell from Sunflower Health Plan:
- HMO 1-855-565-9519 (TTY 711)
- D-SNP 1-833-402-6707 (TTY 711)
- PPO 1-833-696-0634 (TTY 711)