Appointment Availability and Wait Times

Your health care providers must see you within 3 weeks when you call for a regular health care, mental health, vision, lab or x-ray appointment.

Sometimes you need medical care soon, but it is not an emergency. This is called urgent care. Your health care provider must have appointments within 48 hours when you need urgent care.

A provider may send you to see someone else when they are not able to see you that soon. If you see a new provider, remember to take your insurance cards with you.

Your time in the provider’s waiting room should not be longer than 45 minutes.

Please call Customer Service at 1-877-644-4623 if you need help making an appointment or if you experience long wait times in a provider’s office.

Appointment Availability

  • Regular: members are seen within 3 weeks.
  • Urgent: members are seen within 48 hours.
  • Regular: members are assessed within 14 days, and treatment services are delivered within 14 days after assessment.
  • Urgent: members are assessed within 24 hours, and services are delivered within 48 hours.
  • Emergency: members are seen immediately.
  • IV Drug Users: members are seen within 14 days.
  • Pregnant IV Drug Users: members are assessed within 24 hours of request/referral to treatment and treated within 48 hours of an assessment.
  • Regular: members must be referred within 5 days; assessed and/or treated within 9 working days from referral or 10 working days from previous treatment.
  • Urgent: members must be referred within 24 hours; assessed and/or treated within 48 hours from referral for outpatient mental health services, and within 24 hours from referral for an urgent concurrent utilization review screen.
  • Emergency: members are referred immediately; assessed and/or treated within 3 hours for an outpatient mental health service, and within 1 hour from referral for an emergent concurrent utilization review screen.
  • Planned Inpatient Psychiatric: members are referred within 48 hours; assessed and treated within 5 working days from referral.
  • Pregnant Women: members are treated within 24 hours of an assessment.
  • Regular: members are seen within 30 days.
  • Urgent: members are seen within 48 hours.
  • Regular: members are seen within 3 weeks.
  • Urgent: members are seen within 48 hours.
  • Regular: members are seen within 3 weeks.
  • Urgent: members are seen within 48 hours.