Appointment Availability and Wait Times

Your health care providers must see you within 3 weeks when you call for a regular health care, mental health, vision, lab or x-ray appointment.

Sometimes you need medical care soon, but it is not an emergency. This is called urgent care. Your health care provider must have appointments within 48 hours when you need urgent care.

A provider may send you to see someone else when they are not able to see you that soon. If you see a new provider, remember to take your insurance cards with you.

Your time in the provider’s waiting room should not be longer than 45 minutes.

Please call Customer Service at 1-877-644-4623 if you need help making an appointment or if you experience long wait times in a provider’s office.

Appointment Availability