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Additional Resource: KanCare Ombudsman

The KanCare Ombudsman works for the State of Kansas Department for Aging and Disability Services (KDADS) and is available to help KanCare members with their KanCare rights and responsibilities.

The Ombudsman helps KanCare/Medicaid members and Kansas consumers with concerns about getting services needed through KanCare. This includes helping those served on the Home and Community Based Services (HCBS) waiver programs and those who get long-term care through KanCare.

The Ombudsman can help you:

  • When you have a problem you can’t solve by speaking with your KanCare health plan.
  • When you do not think that you are getting the care that you need.
  • When you feel your rights are being violated.
  • When you feel you have not received culturally appropriate care.

You can reach the KanCare Ombudsman toll free at 1-855-643-8180, TTY 711, or by email.